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Returns

Should you not be happy with your item or have any issues our returns policy is as follows:

For any return we must be contacted prior, and items are to be sent to our returns address:

Body and Base Ltd

218 Middleton Road

Higher Crumpsall

Manchester

M8 4NA

 

General Returns:

Returns are accepted up to 14 days after the order date, providing the item is in a new unused condition, if the item is unsuitable or unwanted the postage is covered by the buyer and proof of postage (such as a receipt) is advised, certain items such as socks, nail polishes, creams and other items are exempt from return if used, should you wish to return any item please contact us prior.

 

Faulty/Damaged/incorrect Items:

If an item you purchased is damaged in transit, please let us know the quickest way to resolve this unlikely event is to email us with an image of the item so we can proceed quicker with the resolution, and can also forward this to our courier.

 

If an item is faulty, we may also ask for an image to be provided, and should we require the item back this will be covered by ourselves, in such an event we only cover postage sent back second class standard and with a receipt, any additional such as first class or signed for will be covered by yourself,

Should we send an incorrect item, don't hesitate to contact us and we will resolve as quickly as possible with the correct item.